Privacy Policy
Last Updated: January 1, 2026
At FlexStep Shoes, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect personal identification information from you in a variety of ways, including when you visit our site, register, place an order, or subscribe to our newsletter. The information we collect may include:
- Name and contact details
- Billing and shipping addresses
- Payment information
- Technical data such as IP address and browser type
2. How We Use Your Information
FlexStep Shoes collects and uses your personal information for the following purposes:
- To process your orders and manage your account
- To improve customer service and support
- To personalize user experience and website offerings
- To send periodic emails regarding your order or other products
3. Data Retention and Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy.
4. Sharing Your Personal Information
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may also use third-party service providers to help us operate our business, provided those parties agree to keep this information confidential.
5. Your Data Rights
Depending on your location, including under UK data protection laws, you may have the right to access, correct, update, or request deletion of your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us using the details below.
6. Cookies and Website Analytics
We may use cookies and similar technologies to improve website performance, remember user preferences, understand how visitors use our pages, and support essential site functionality. You can manage cookie settings through your browser, although disabling certain cookies may affect parts of the website.
7. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
FlexStep Shoes30 New St
Birmingham, West Midlands, B2 4RQ
United Kingdom
Phone: +44 121 556 7788
Email: info@flexstepshoes.co.uk